Siveco China has for many years already established a professional Customer Support Organization: putting customers as the center, providing efficient customer support focused on improving maintenance management, with high customer satisfaction results. As of today, around 450 sites are enjoying Siveco China’s Support services, under two formulas: Standard Support or Enhanced Maintenance Service.

The term “Made in China” makes one think of increasing local competition. As far as our business is concerned, it more likely means potential partners. Moreover, I would say we welcome more competitors in this high-potential market… where we sometimes feel a bit lonely! At the same time, our local content is very high, which is one of our strengths: our Shanghai R&D center, dedicated to mobility and “4.0” solutions, was setup in 2008.

Launched in 2008 and now in its 5th edition, the “Maintenance in China” survey is a joint project between the Sino-European School of Technology of Shanghai University (UTSEUS) and Siveco China, the country’s largest maintenance consultancy. It is by far the most comprehensive survey of its kind.

Drawing on a long experience in the Chinese market, Siveco has developed a specific service offering for overseas infrastructure owners and EPC companies to achieve a smooth handover of plant documentation from construction to maintenance in immediately usable format in a CMMS.

In this month’s newsletter, we are pleased to share the results of our 2016 customer satisfaction survey, with very good results overall and interesting improvement ideas. The survey is conducted yearly as part of our ISO 9001 quality management system. All our customers have received a detailed survey report with improvement actions.

The “bathtub curve” maps the failure rate over time for complex electro-mechanical systems such as machines or plants. Its shape is the same all over the world, but certain characteristics of Chinese construction projects tend to result in a less optimized curve. Let us explore the bathtub curve!