On May 25-26th, a Siveco team of Maintenance 4.0 specialists, headed by Managing Director Bruno Lhopiteau, attended the World Manufacturing Convention, a major industry event held in Hefei, Anhui province. Under the theme “Shaping the Future of Manufacturing”, the summit gathered government and industry leaders for two days of seminars, panel discussions and one-to-one meetings.

In this month’s newsletter, we are pleased to share the results of our 2017 customer satisfaction survey, with positive feedback overall and interesting trends. This year’s survey report coincides with Siveco upgrading its certification to ISO 9001:2015.

Industrial Risk Prevention, Asset Management and Maintenance are at the top of the agenda for companies operating physical assets in China, according to the 2017 “Maintenance in China” survey. Siveco, China’s largest maintenance consultancy, has decided to open its bluehoney online training platform, used in-house since 2012, to all maintenance professional in China.

Siveco China has for many years already established a professional Customer Support Organization: putting customers as the center, providing efficient customer support focused on improving maintenance management, with high customer satisfaction results. As of today, around 450 sites are enjoying Siveco China’s Support services, under two formulas: Standard Support or Enhanced Maintenance Service.

The term “Made in China” makes one think of increasing local competition. As far as our business is concerned, it more likely means potential partners. Moreover, I would say we welcome more competitors in this high-potential market… where we sometimes feel a bit lonely! At the same time, our local content is very high, which is one of our strengths: our Shanghai R&D center, dedicated to mobility and “4.0” solutions, was setup in 2008.

Launched in 2008 and now in its 5th edition, the “Maintenance in China” survey is a joint project between the Sino-European School of Technology of Shanghai University (UTSEUS) and Siveco China, the country’s largest maintenance consultancy. It is by far the most comprehensive survey of its kind.