The history of O&M best practices in western water companies can be traced back to Roman magistrate Sextus Julius Frontinus’s “De aquis urbis Romae”, nearly 2000 years ago. On the other hand, Chinese water companies tend to be considered laggards by international and domestic observers alike. Yet, they are moving faster than anyone had expected in terms of Smart Water.

Long-time participants in the industrial maintenance market know that predictive maintenance has been a hot topic since at least the 1980s. In recent years, a variety of new players has claimed to revolutionize predictive maintenance using IoT and AI. As a result, the subject of maintenance, previously considered tedious, complex and… unprofitable as a business, has become hot!

In this month’s newsletter, we are pleased to share the results of our 2019 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with clients and constantly improve our products and services.

Ahead of the Future Energy &Tech Investment Forum at Spaces Sun House in Hong Kong, Siveco China COO Guillaume Gimonet was invited to interview with EventLinker, a professional tech and innovation event organizer, and shared his point of views on the importance of Smart O&M technologies in optimizing the management of modern high-tech utilities.

There has been a tremendous fuss about Predictive maintenance this summer. Consulting firms and sensors suppliers seem to rediscover maintenance after so many years of staying carefully away from this complex – and often non-bankable – topic. Time has changed now, and thanks to the limitless power of AI and IoT ubiquity, the maintenance nut will soon be cracked (possibly by a cobot nutcracker).

The last “Maintenance in China” survey, conducted in 2017 and covering over 450 companies, provides useful insights. We republish here a summary of the findings and expand on what best-in-class companies (those with the best performance according to their survey results) have done to obtain such results.