The use of “smart” BIM for O&M meets practical “dumb” challenges, especially in the Chinese market where maintenance practices are not well established. Useful lessons can however be learnt from experience and standards used in the industry. A project role must be created for O&M data preparation, first to define specifications, formats, schedules before major equipment contracts are signed, then to follow up data preparation activities during construction. As far as software is concerned, a practical advice is to avoid conflicts with project teams and software vendors: instead, an O&M layer added onto the BIM model can provide the necessary support. Examples of projects in environmental utilities and buildings in mainland China and Hongkong are...

The current environmental protection industry presents such characteristics as: massive investments, rapid construction, difficult commissioning and lack of skilled personnel. The industry as a whole looks flourishing. Environmentalists’ social media posts of are full of signing ceremonies for all sorts of new contracts, public-private cooperation gatherings and handsome poses traveling around the world.

On May 25-26th, a Siveco team of Maintenance 4.0 specialists, headed by Managing Director Bruno Lhopiteau, attended the World Manufacturing Convention, a major industry event held in Hefei, Anhui province. Under the theme “Shaping the Future of Manufacturing”, the summit gathered government and industry leaders for two days of seminars, panel discussions and one-to-one meetings.

In this month’s newsletter, we are pleased to share the results of our 2017 customer satisfaction survey, with positive feedback overall and interesting trends. This year’s survey report coincides with Siveco upgrading its certification to ISO 9001:2015.

Industrial Risk Prevention, Asset Management and Maintenance are at the top of the agenda for companies operating physical assets in China, according to the 2017 “Maintenance in China” survey. Siveco, China’s largest maintenance consultancy, has decided to open its bluehoney online training platform, used in-house since 2012, to all maintenance professional in China.

Siveco China has for many years already established a professional Customer Support Organization: putting customers as the center, providing efficient customer support focused on improving maintenance management, with high customer satisfaction results. As of today, around 450 sites are enjoying Siveco China’s Support services, under two formulas: Standard Support or Enhanced Maintenance Service.