Staff turnover is the number one cause of system usage problems for our clients. The 2022 Siveco China Customer Satisfaction Survey Report (April 2023) revealed that “staff turnover or management changes have a major impact on [system] usage and [customer] satisfaction (that can be mitigated by communication and training)”.

According to our 2022 Customer Satisfaction Survey, the “Smarter” the O&M solution used, the better the results. Over 95% of the negative feedback on our services come from clients using old-style solutions. We encourage all clients to switch to Smart O&M solutions using latest technologies!

In this month’s reliability article, we take our readers through the benefits of using bluebee®.

In this month’s newsletter, we are pleased to share the results of our 2022 customer satisfaction survey, audited in March 2023 by Bureau Veritas.

ESG can have a lasting positive impact on the enterprise and its stakeholders. More than a business opportunity or a gimmick, digital technologies can help in the implementation of ESG.

The FMECA is a tool used to systematically analyze potential component failures, their causes and effects and identify the resultant effects on operations so as to take the necessary preventive actions to improve the reliability of facilities, quality of outputs, safety of operations, etc.