In 2008, Siveco China launched its Value Added Partner Program, better known as “VAPP”. The program has since achieved some success but lessons have been learnt to improve its performance. In January 2014, the Siveco management team established new guidelines for partners, summarized in this article.

Did you know that you could set Coswin to disallow changes in comments already entered on a Work Order? Users can enter comments on Work Orders at different stages (including during execution on bluebee® mobiles). Once saved, comments can usually be modified. It is however possible to change the setting and forbid any change to existing comments.

This month was particularly eventful for the Siveco China team, with new projects starting in Korea and… Algeria! This demonstrates the global reach of our China operation and the recognized “world class” quality of our work! This also proves that we were serious when we launched our “Go West” strategy a few years ago! Well done Siveco team!

An unusual topic for our monthly Reliability article: we will look into the results of our yearly customer satisfaction survey and the interesting findings it reveals. In early 2013 we have launched our ISO 9001 certification project, with the aim to get certified during 2014. New procedures were implemented during 2013 and internal audits are conducted on a regular basis (we now have 7 certified ISO 9001 internal auditors in the company, which is around 15% of our staff).

After we published a short 2013 recap in our January newsletter, some readers asked for more information about our new customers. This month’s Customer article will introduce our most interesting 2013 deals focused on discrete manufacturing and facility management (note that only projects started in 2013 are listed here). Projects in other the process industry segment will be featured next month.

Korean engineering and construction companies have recently won major contracts for the delivery of gas turbine power plants in Algeria, on the northern coast of Africa. Thanks to its very strong presence in Africa, Siveco is uniquely positioned to assist Asian engineering companies involved in such projects. EPCs often find themselves at a loss when it comes to delivering the turnkey CMMS required by the plant owner as part of the construction project, as the needs of overseas greenfield projects differ markedly from those of domestic...