2020 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2020 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with customers, identify their long-term needs and constantly improve our products and customer services.
read moreCommitted to China and the Belt & Road
It was my great honor to conclude this year’s Siveco China customer event in Kunshan on November 13. In true Siveco fashion, we let our customers speak at the event! Many thanks to those who shared their experience, their success with our approach, which combines maintenance know-how and innovative tech.
read moreA flurry of activity aimed at promoting good asset management practices
As part of its COVID-19 crisis plan, announced in February 2020, Siveco has increased its investment in the Chinese market. The company made the strategic decision to provide extra funding not only for R&D but also for marketing activities.
read moreHow to measure the success of a CMMS implementation
It is often said that maintenance digitalization projects have a very low success rate. Often managed by IT, most CMMS or EAM projects result in systems that maybe work from a technical standpoint (users can login and access the various functions) but cannot be used in practice (data not accurate, no useful reports, inconvenient user interfaces). Obviously such system does not help the company achieve any industrial improvement.
read moreOil storage achieves continuous maintenance improvement with Siveco
The Smart O&M project implemented by Siveco for Nangang petroleum storage has entered its fifth year of operation. Making full use of the maintenance management system put in place before startup, the maintenance team of Nangang terminal insists on the maintenance summary meeting at the end of each month and analyzes the work situation of the month by using the standard report defined by Siveco. Multiple data indicators, including: work order completion ratio, top five failure causes, and top five repair measures, etc. have become the main reference for reviewing the maintenance team work, and it has truly helped Nangang team to continuously improve maintenance...
read moreWelcome to the bluebee® club!
As the COVID-19 crisis has already lasted over 9 months, although there are signs of economic recovery in China, many companies have been severely impacted in particular SMEs. Maintenance improvement is becoming a priority again (our marketing hotline is receiving more calls than ever before) but expensive 4.0 budgets are getting cut. To meet the immediate needs of SME clients, Siveco has repackaged our proven solutions and services under the new “bluebee® club” concept.
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