In this month’s newsletter, we are pleased to share the results of our 2016 customer satisfaction survey, with very good results overall and interesting improvement ideas. The survey is conducted yearly as part of our ISO 9001 quality management system. All our customers have received a detailed survey report with improvement actions.

In January 2017, our team visited a long-time member of the Siveco family, our customer Suez Waste & Recycling waste incinerator in Shanghai Chemical Industry Park, to shoot a short movie about their daily operation process using bluebee®. The film demonstrates a highly condensed version of a working day featuring our customer’s best practices.

Siveco China’s 2016 Customer Satisfaction Survey included questions about customers’ interest in newly introduced features of bluebee®. In 2016, various usability enhancements of bluebee® were released making use of the latest technologies. In fact, all the features listed already existed by the time we launched the survey but may not be used by older customers yet. In this Tips & Tricks article, we will briefly review them.

According to ISO 9001 standard, Siveco held its annual management review at Tianma Country Club in Sheshan, Shanghai on February 9, 2017. The themes for Siveco in 2017 are “Think BIG” and “China Dream”. Based on this, each department manager presented last year’s performance and plans, followed by fruitful discussions.

On January 23rd, the entire Siveco Shanghai team celebrated its traditional annual dinner. As usual, good food, drinks and lucky draws were offered to thank the team for the whole year’s hard work. Furthermore, the General Manager extended special thanks to two long-standing members who have served the company for ten years and two others for five years’ service, awarding them with gold bars as a symbol of appreciation and gratitude.

On January 6, as a French tradition, Siveco China celebrated the Feast of the Epiphany, also known as the Three Kings Festival. To celebrate the visit of the Three Magi to baby Jesus, the team gathered to share the ”galette des rois” , and apple cider. Whoever finds the trinket in the cake is crowned king for the day.