In this month’s newsletter, we are pleased to share the results of our 2018 customer satisfaction survey, which focuses customers under support. The purpose of the survey is to constantly improve our customer service and to identify customer long-term needs.

The first quarter of 2019 has been exciting for us at Siveco. Although Q1 is normally the weakest quarter for business in the region (due to the Chinese New Year holidays) we have managed to sign a record number of Smart O&M contracts in our main target segments.

An explosion ripped through Chenjiagang Chemical Park in Yancheng, Jiangsu province on March 21, which killed 78 people and seriously injured 79. A few months before, at 0:41 on November 28, 2018, an explosion occurred near Shenghua Chemical in Zhangjiakou City, Hebei Province: 23 were killed and another 22 injured.

LBC Shanghai Shipping is making tangible progress towards better risk prevention with the use of a specialised risk prevention management system. In recent years, accidents in storage terminals have made headlines in China, prompting local authorities to strengthen regulations and to very significantly step up law enforcement.

In the petrochemical industry, the choice of IT applications is often dictated by corporate decisions, deployed globally. Arkema had initially selected an American maintenance system in its Shanghai and Changshu plants. As the company was struggling to successfully implement the software, Siveco provided maintenance consulting services. Siveco ran a similar project in Arkema Hydrogen Peroxide plant in Shanghai.

This Tips & Tricks is dedicated to the Health, Safety and Environment (HSE) features of our plant maintenance software Coswin 8i, a key part of our Smart O&M solution. As shown in our latest market studies, Risk Prevention, and more particularly HSE, is a top priority for plants and infrastructures owners.