For two months already in China we have battled the coronavirus. Or rather, workers at the forefront have battled the virus, while we have only played our role as good citizens. As the crisis has continued to spread, our friends all over the world now face the same challenges and suffering, striving to overcome it together.

The new maintenance model developed by Leonardo at its Cisterna di Latina site (near Rome, Italy), in partnership with its supplier Siveco, led to a breakthrough in efficiency, reducing downtime and improving sustainability at the site. We discussed the predictive maintenance project, which Leonardo recently developed with Siveco, and looked in-depth at the excellent results generated and how the project is now being rolled out to other Leonardo sites.

In response to growing demand for Maintenance 4.0 solutions in the aerospace industry in Asia, Siveco has joined forces with TB Solutions, a boutique consulting firm serving aerospace clients all over the region. What we currently observe is that the most forward-looking companies will take advantage of this crisis to streamline those expensive 4.0 program in order to derive more practical and short-term benefits.

Today let us share news of our Siveco China people in the COVID-19 crisis! First, everyone is well and safe. When the crisis hit, most of our staff were enjoying their Chinese New Year vacations, most at home, some on travel. On January 26, Siveco launched its emergency action plan named “Safe Business, Safe Office”.

First of all, we hope all of you, your families, your team members are safe, in particular those living in the most impacted areas in and around Wuhan. At the beginning of Chinese New Year, the COVID-19 crisis hit us, spreading around China and now around the world.

In this month’s newsletter, we are pleased to share the results of our 2019 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with clients and constantly improve our products and services.