2025 Customer Satisfaction Survey Report
In this article, we are pleased to share the results of our 2025 customer satisfaction survey (pending audit by Bureau Veritas in February 2026).
The survey aims to foster continuous improvement through a win-win cooperation with our customers. We welcome and actively seek feedback on every aspect of our products and services.
The survey is mandatory for ISO 9001 certification, but our company goes much further: we proactively share the results with clients and release a summary to the public. We believe transparency builds trust.
The survey covers all clients of Siveco China, Bluebee Technologies and subsidiaries, in and from Asia.
Respondent profile
As part of the ISO 55000-driven approach we advocate, alignment between management and end-users, between strategic goals and execution, is essential. This survey is designed accordingly.
Solutions and support plans
Our Enhanced Support contracts provide clear value compared to traditional software support, with measurable improvement in system utilization, monthly remote coaching by expert leading to guaranteed results, measured at the end of the period.
Benefits obtained
The top three benefits are: 1. Get rid of the paper process, giving technicians easy access to the system 2. Help for planning, executing and reporting maintenance work 3. Useful reports for decision support
Satisfaction with products
Satisfaction with support
In 2025, we receive on average 99% of positive feedback on Siveco China support services.
As in previous years, customers highly value services that are not part of traditional software support.
Project Delivery
The section is for projects that went live during 2025, with client feedback on project delivery from the three dimensions of communication skills, technical expertise and training performed.
The responses showed that 96% of respondents say that all objectives have been met upon “Go Live”. Activities after Go Live (babysitting sessions, regular follow-up and coaching, annual assessments, support) are covered under the Support section.
Conclusion
As a result of this survey, improvement actions for 2026 have been defined based on our findings and will be managed by our Customer Service team as part of the company’s quality management process. A more detailed report has been sent to all customers.
In more than two decades dedicated to the Digital Transformation of Asset Management and Maintenance, we have, together with our customers, built a shared ecosystem for industrial improvement. Year 2025 concluded very positively for our company, with profits, new deals, major clients going “live”, new feature – Asset Health Scoring, an advanced AI-powered feature within the Prognostics and Health Management (PHM) suite. We are looking forward to working closely with you in 2026 and to achieve improvement together.
We sincerely thank all our clients and welcome new customers to join our result-driven community!
