The 2015 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2015 customer satisfaction survey, with very good results overall and interesting improvement ideas. The survey is conducted yearly as part of our ISO 9001 quality management system.
read moreThe Siveco China Customer Support Organization
Maybe you already contacted our support team and had the pleasure to be served by Mirley, Sophia, Sunny or more recently Peter, who joined the team few months ago. But how much do the readers of “Maintenance in China” know about the daily life of our Customer Support team?
read moreSiveco China Customer Satisfaction Survey 2013
An unusual topic for our monthly Reliability article: we will look into the results of our yearly customer satisfaction survey and the interesting findings it reveals. In early 2013 we have launched our ISO 9001 certification project, with the aim to get certified during 2014. New procedures were implemented during 2013 and internal audits are conducted on a regular basis (we now have 7 certified ISO 9001 internal auditors in the company, which is around 15% of our staff).
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