How to measure the success of a CMMS implementation
It is often said that maintenance digitalization projects have a very low success rate. Often managed by IT, most CMMS or EAM projects result in systems that maybe work from a technical standpoint (users can login and access the various functions) but cannot be used in practice (data not accurate, no useful reports, inconvenient user interfaces). Obviously such system does not help the company achieve any industrial improvement.
read moreFirst lessons from the COVID-19 crisis
First of all, we hope all of you, your families, your team members are safe, in particular those living in the most impacted areas in and around Wuhan. At the beginning of Chinese New Year, the COVID-19 crisis hit us, spreading around China and now around the world.
read more2019 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2019 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with clients and constantly improve our products and services.
read more2018 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2018 customer satisfaction survey, which focuses customers under support. The purpose of the survey is to constantly improve our customer service and to identify customer long-term needs.
read more2016 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2016 customer satisfaction survey, with very good results overall and interesting improvement ideas. The survey is conducted yearly as part of our ISO 9001 quality management system. All our customers have received a detailed survey report with improvement actions.
read moreSiveco training on New Coswin 8i features
On July 29th, Siveco China organized a free training for customers under support contract. Customer Service Manager Sunny Wang conducted this session, which five companies attended. The morning class provided an overview of Coswin 8i’s architecture, improvements in user interface and equipment structures, enabling trainees to understand and quickly start using Coswin 8i.
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