2023 Customer Satisfaction Survey Report
In this article, we are pleased to share the results of our 2023 customer satisfaction survey, audited in February 2024 by Bureau Veritas.
read moreThe smarter, the better: lesson from the Customer Satisfaction Survey
According to our 2022 Customer Satisfaction Survey, the “Smarter” the O&M solution used, the better the results. Over 95% of the negative feedback on our services come from clients using old-style solutions. We encourage all clients to switch to Smart O&M solutions using latest technologies!
read more2022 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2022 customer satisfaction survey, audited in March 2023 by Bureau Veritas.
read moreGet results from Smart O&M: 2021 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2021 customer satisfaction survey, audited in March 2022 by Bureau Veritas.
read more2020 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2020 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with customers, identify their long-term needs and constantly improve our products and customer services.
read moreHow to measure the success of a CMMS implementation
It is often said that maintenance digitalization projects have a very low success rate. Often managed by IT, most CMMS or EAM projects result in systems that maybe work from a technical standpoint (users can login and access the various functions) but cannot be used in practice (data not accurate, no useful reports, inconvenient user interfaces). Obviously such system does not help the company achieve any industrial improvement.
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