The Future of Operation & Maintenance
Media hype has led us to believe that technology would soon revolutionize maintenance. Dreams of flying robots, video game-like smart glasses, flashing digital twins, often hold the sad promise of getting rid of maintenance people altogether. The reality remains that the more automated, the more sophisticated the systems, the more demands are put on maintenance people and their skills. The problem is compounded when this glorious technology did not address actual needs.
read more2020 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2020 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with customers, identify their long-term needs and constantly improve our products and customer services.
read moreSiveco clients share experience at the 2020 customer event in Kunshan
On November 13, Siveco hosted clients at the site of customer Smart Factory Kunshan (Jiangsu province) for its 2020 customer sharing event.
read moreA flurry of activity aimed at promoting good asset management practices
As part of its COVID-19 crisis plan, announced in February 2020, Siveco has increased its investment in the Chinese market. The company made the strategic decision to provide extra funding not only for R&D but also for marketing activities.
read moreKeep going
Historically (and Siveco already has 35 years of history, 16 of which in China), economic crises are favorable to the growth of maintenance-related business, as many companies will focus on optimizing existing assets. It is too early to tell, but we indeed see encouraging signs, such as a marked increase in the number of incoming enquiries to our marketing, both for China and overseas market (Southeast Asia and Africa).
read moreSiveco & LLVISION jointly release bluebee® for smart glasses with embedded remote support
In 2017, Siveco started working with smart glasses supplier LLVISION at the bluebee® lab in Shanghai, aiming to develop wearable solutions that would make use of the glasses true ergonomic design and edge computing capability, for Operation & Maintenance purposes. This led in early 2019 to the first release of bluebee® for smart glasses, a standard plug-in for the bluebee® maintenance and inspection app, already widely used among Siveco customers. The functionalities are automatically enabled when the mobile phone detects the presence of the glasses. The phone can then be left in the pocket, while the technician conducts its inspection round hands-free. Remote support functions were separately developed by...
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