The scope of Siveco’s Enhanced Support Contract has been covered in previous articles. Over the years more and more clients have joined the program, benefiting from it in various ways. For this month’s Reliability article, we would like to feature two practical examples from clients we recently visited during the week-long visit of Siveco’s Operation Director Guillaume Gimonet and Customer Service Manager Sunny Wang in Guangdong province in early April.

An increasing number of Siveco customers choose to outsource the hosting of their solutions, instead of investing in their own servers and hiring the IT resources required to maintain them. This is true not only of smaller companies without a strong IT department, but also of larger corporations with very well-established in-house IT team.

Maintenance is seldom recognized as a key aspect of plant operations in China – how many articles have you read on the subject? Trendy topics such as Green Technologies or Lean Manufacturing are almost never seen in relation to maintenance, which however plays a critical role in their successful implementation.

Maybe you already contacted our support team and had the pleasure to be served by Mirley, Sophia, Sunny or more recently Peter, who joined the team few months ago. But how much do the readers of “Maintenance in China” know about the daily life of our Customer Support team?

From time to time, we come across customers who have read market surveys from very famous market analysts, usually American companies such as the Gartner Group, ARC Advisory Group and the likes.

Coswin 8i was released earlier this year by Siveco Group, a major update of Siveco’s historical product Coswin, a plant maintenance solution famed for its user-friendliness and flexibility.