I am Sunny, Customer Service Manager of Siveco China, having the great pleasure to write this month’s editorial! At the end of May, I attended the annual technology conference held by Siveco Group, representing the Asia region. During the seminar, I shared my experience and our regional strategies with other countries’ colleagues.

For us at Siveco, the second quarter of the year is always the time to share experience with other Siveco companies worldwide. Thanks to the network structure of our group, experience flows from everywhere, not only top-down. China’s very dynamic market allows Siveco China to be at the forefront of Maintenance 4.0 innovation, while drawing on decades of best practices in mature markets, which in turn benefit from our innovations.

In this issue, we are pleased to share the results of our 2017 Maintenance in China survey. With 493 respondents, this 5th edition of the survey, conducted with Shanghai University’s Sino-European School of Technology, is by far the largest of its kind in China.

I am pleased to write this editorial, at the end of a very busy first quarter 2017. I will keep it short, as our newsletter content is very dense this month. First of all, I would like to introduce our new website. We have totally updated and overhauled our main website, in line with our group standards

Just after the Chinese New Year holiday, the Siveco management team went to Tianma Country Club in Sheshan for the 2-day yearly business review. The meeting was held in a large villa and consisted in presentations by department manager followed by fruitful discussions. One of the key topics we reviewed was the 2016 Customer Satisfaction Survey.

I would like to wish you and your family happiness, health and prosperity in the Year of the Rooster! For us at Siveco, family comes first, which is why we chose to greet you with a chicken family! The Siveco China business I founded in 2004 has grown a lot. 2016 was a good year for us, with 50% growth in contract value and significant increase in profit.