The end of Expo and a new beginning
The Expo is coming to an end… I feel nostalgic already, yet full of confidence for what comes next. What a success! What a brilliant example of what the city of Shanghai is becoming! I have lived here for over 12 years; I have to admit, I never really liked the place that much. Now I do! That’s what the Expo did for me!
Although the Expo is soon over, this is not the end. As we know full well, some of the pavilions will go on with their life, a second life: with the maintenance assessments we have conducted for some of the Expo pavilions, we are proud to have played a modest role in making this Expo more sustainable.
The last six months have been very eventful for our company, as our regular readers and customers already know. We are much stronger today than we were six months before, a more mature company in a more mature market:
This month of October has been especially remarkable, with twelve new contracts signed (watch out for the news as we release them on our website). Our audit team, in particular, is running all over China, performing assessments in all types of plants and facilities.
Our proven capability to deliver tangible results, and not just “systems”, for large-scale clients, has become a major sales argument for us. The example of Changcheng Property Group was covered in a previous newsletter and coming issues will also feature the likes of Saint-Gobain Pipelines, International Paper, etc.
Our mobile solution bluebee® is proving very popular, clearly filling a gap in the market. We have obtained excellent feedback from the last events we joined, which shows the very good fit between our positioning and the needs of the market.
This newsletter obviously plays a major role in our continuing success: which supplier do you know, of our size (only 25 people in China), can produce such a newsletter (an average of 12 printed pages, filled with real content), every month of the year?
On the back-office side, we have just inaugurated our new hotline: 4006-300-213. Customers under contract can call this number to get direct access to our support team. As far as we know, we are the only supplier in our category in China to offer a 400-hotline.
Our local R&D team is also growing: as our portfolio of maintenance support tools is expanding, so is our local technical support capability. There again, no other international player in the CMMS market has invested so much into the local R&D market. We have come a long way since our humble beginnings in 2004!
All this demonstrates our strong commitment to the local market. For years, we keep doing our best, we keep investing, as we did throughout the crisis, we keep trying to deliver more results to our clients, we work hard, we innovate. We are here for the long term. I believe that customers start to recognize it, which explains our success.
Here is a picture that some of you have already seen. You are going to see it more and more often, as it has come to summarize our business:
Yes, this is what we do.
This month’s newsletter is perhaps a bit more CMMS-focused than usual, as requested by some of our customers. It features a detailed case story from B&G, the region’s largest lactic acid producer. The Reliability section reproduces an article printed earlier this month in Siveco Group’s magazine CMMS News on global CMMS deployment in China, i.e. on the challenges and opportunities offered when a multinational decides to implement their CMMS in the local operation. The Siveco Partner article showcases our cooperation program with the Sino-European School of Technology of Shanghai University, a model of industrial-university partnership. Tips & Tricks talks about the very powerful Hazard Report functionality of our CMMS “COSWIN” (with an interesting story from customer Acome Xintai Cables). Finally the Latest News section highlights recent events.
I hope you enjoy reading our newsletter! May the spirit of the Expo continue to inspire you, as it does for us!
Bruno Lhopiteau
General Manager
Siveco China
Tags： assessment、Expo 2010
