{"id":13364,"date":"2023-05-06T12:00:00","date_gmt":"2023-05-06T04:00:00","guid":{"rendered":"https:\/\/newsletter.bluebeecloud.com\/en\/?p=13364"},"modified":"2023-05-06T12:24:37","modified_gmt":"2023-05-06T04:24:37","slug":"the-smarter-the-better-lesson-from-the-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/newsletter.bluebeecloud.com\/en\/reliability\/the-smarter-the-better-lesson-from-the-customer-satisfaction-survey\/","title":{"rendered":"The smarter, the better: lesson from the Customer Satisfaction Survey"},"content":{"rendered":"
According to our 2022 Customer Satisfaction Survey, the \u201cSmarter\u201d the O&M solution used, the better the results. Over 95% of the negative feedback on our services come from clients using old-style solutions. We encourage all clients to switch to Smart O&M solutions using latest technologies!<\/div>\n

 <\/p>\n

A very smart customer base in 2023<\/strong><\/div>\n

 <\/p>\n

Over the last 5 years, the share of \u201cSmart\u201d solution has increased dramatically from 50% to 96%, thanks to consistent efforts to promote our innovative approach to usually conservative clients:<\/div>\n

 <\/p>\n

\"\"<\/div>\n

 <\/p>\n

What is \u201csmart\u201d?<\/strong><\/div>\n

 <\/p>\n

For the purpose of this survey, we characterize as \u201cSmart\u201d solutions that include either paperless mobile solution for technicians, large interactive screen displays or BIM integration. Most smart clients cumulate at least two of these features. <\/div>\n

 <\/p>\n

\"\"<\/div>\n

 <\/p>\n

\"\"<\/div>\n
Typically, non-smart clients use traditional PC-based CMMS with printed work orders. This represents only 4% of our customer base, mostly multinationals facing corporate limitations: usually their headquarters considers that a CMMS should be on PC and that mobility is an option or a gimmick, often because this is how they are using the CMMS abroad. <\/div>\n

 <\/p>\n

According to our market surveys and experience, the majority of companies (non-Siveco China clients) using CMMS\/EAM in China (or the maintenance module of their ERP) are still using such traditional solutions. In fact, most companies use no CMMS at all. This shows the huge improvement potential in O&M in China.<\/div>\n

 <\/p>\n

What benefits?<\/strong><\/div>\n

 <\/p>\n

The advantages of Smart solutions are clearly visible in the \u201cBenefits\u201d and \u201cUser experience\u201d sections of our survey and especially their evolution in the past 5 years:<\/div>\n

 <\/p>\n

\n