Welcome to the April 2019 issue of the Smart O&M newsletter! In this month’s newsletter, we release the results of our 2018 customer satisfaction survey. Improvement actions for 2019 have been defined based on our findings and will be managed by our Customer Service team as part of the company’s quality management process. Please also enjoy our latest news!
Reliability
2018 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2018 customer satisfaction survey, which focuses on customers under support. The purpose of the survey is to constantly improve our customer service and to identify customer long-term needs. A more detailed report was also sent to all customers, along with a list of improvement actions taken in 2018 (based on last year’s survey) and actions planned for 2019.
Over 90% of customers took the time to respond to the survey and 46% of the responses came from managers, demonstrating a very high level of engagement. Literature on the subject of online surveys suggests 90% is a very high response rate (10-30% being typical).
A pioneer of Smart Operation & Maintenance, Siveco provides solutions based on Coswin, bluebee® and bluebee® cloud. The following chart shows the share of different solutions under support, by number of users:
Siveco solutions benefit from a long history, over 30 years from Coswin, over 10 years for bluebee®. As technologies keep changing, Siveco proposes a proven upgrade path to customers. During 2018, Coswin 8i has clearly overtaken the older generation Coswin 7i: 60% of our Coswin clients use the latest version.
In the past few years, customers used to the 7i version have been reluctant to upgrade. During 2018, Microsoft ending support for older Windows operating systems, greater awareness of IT security issues and 4.0/Smart trends (including mobility) have become strong motivators for a change of version. Several upgrade projects have been signed during Q4 2018 and more are expected in 2019.
Joint Bureau Veritas & Siveco seminar on the ISO 55001 Asset Management standard in Shanghai, May 10
Bureau Veritas & Siveco will jointly hold a seminar on interpreting the ISO 55001 Asset Management – Management Systems standard on May 10th in Bureau Veritas Shanghai office.
Chonburi Clean Energy selects Coswin 8i for WTE plant in Thailand
The plant, located in the Hemaraj Chonburi Industrial Estate in Chonburi province, Thailand, will be the first in Southeast Asia to meet European emission standards.
Siveco to speak at the China Europe Water Platform in Qingdao, April 12
This conference consists in experience-sharing sessions between key stakeholders in the European and Chinese water market, with a focus on Industrial Water.
We are pleased to welcome State Grid Brazil Holding (including 18 subsidiaries) and its 51%-owned joint-venture Telespires Transmission (including 2 subsidiaries) who have chosen Siveco to implement Coswin 8i in Brazil.
