{"id":12659,"date":"2023-05-06T12:12:02","date_gmt":"2023-05-06T04:12:02","guid":{"rendered":"https:\/\/newsletter.bluebeecloud.com\/cn\/?p=12659"},"modified":"2023-05-06T12:24:58","modified_gmt":"2023-05-06T04:24:58","slug":"the-smarter-the-better-lesson-from-the-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/newsletter.bluebeecloud.com\/cn\/reliability\/the-smarter-the-better-lesson-from-the-customer-satisfaction-survey\/","title":{"rendered":"\u4ece\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u4e2d\u603b\u7ed3\u7ecf\u9a8c\uff1a\u667a\u6167\u63a8\u52a8\u8fd0\u7ef4"},"content":{"rendered":"<div style=\"text-align: justify;\">&emsp;&emsp;\u6839\u636e2022\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u7ed3\u679c\u53ef\u77e5\uff1a\u4f7f\u7528\u66f4\u4e3a\u667a\u80fd\u5316\u7684\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u80fd\u591f\u5e26\u6765\u66f4\u597d\u7684\u6536\u76ca\uff0c\u670d\u52a1\u7684\u8d1f\u9762\u53cd\u9988\u4e2d95%\u4ee5\u4e0a\u6765\u81ea\u4e8e\u4f7f\u7528\u65e7\u5f0f\u89e3\u51b3\u65b9\u6848\u7684\u5ba2\u6237\u3002\u6211\u4eec\u9f13\u52b1\u6240\u6709\u5ba2\u6237\u4f7f\u7528\u6700\u65b0\u7684\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>2023\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u7528\u6237\u57fa\u7840<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u5728\u8fc7\u53bb\u7684\u4e94\u5e74\u91cc\uff0c\u559c\u79d1\u4e0d\u65ad\u63a8\u52a8\u8f83\u4e3a\u4fdd\u5b88\u7684\u5ba2\u6237\u91c7\u53d6\u521b\u65b0\u5e94\u7528\uff0c\u56e0\u6b64\u9009\u62e9 \u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u7684\u7528\u6237\u5360\u6bd4\u4ece50%\u6781\u901f\u589e\u957f\u81f396%\u3002<\/div>\n<p>&nbsp;<\/p>\n<div class=\"wp-caption aligncenter\" style=\"width: 523px; height: 356px;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newsletter.bluebeecloud.com\/en\/wp-content\/uploads\/2023\/04\/01 cn.jpg\" alt=\"\" width=\"518\" height=\"356\" \/><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>\u4f55\u4e3a\u201c\u667a\u6167\u201d\uff1f<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u5728\u6b64\u6b21\u8c03\u67e5\u4e2d\uff0c\u6211\u4eec\u5b9a\u4e49\u7684\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u662f\u4e3b\u8981\u9488\u5bf9\u6280\u672f\u4eba\u5458\u3001\u5927\u578b\u4ea4\u4e92\u5c4f\u5e55\u5c55\u793a\u6216BIM\u96c6\u6210\u7684\u65e0\u7eb8\u5316\u79fb\u52a8\u89e3\u51b3\u65b9\u6848\u3002\u5927\u591a\u6570\u5ba2\u6237\u7684\u9700\u6c42\u81f3\u5c11\u80fd\u8986\u76d6\u81f3\u4e0a\u8ff0\u5185\u5bb9\u4e2d\u7684\u4e24\u79cd\u3002<\/div>\n<p>&nbsp;<\/p>\n<div class=\"wp-caption aligncenter\" style=\"width: 545px; height: 479px;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newsletter.bluebeecloud.com\/en\/wp-content\/uploads\/2023\/04\/02.png\" alt=\"\" width=\"540\" height=\"479\" \/><\/div>\n<p>&nbsp;<\/p>\n<div class=\"wp-caption alignright\" style=\"width: 105px; height: 140px;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newsletter.bluebeecloud.com\/en\/wp-content\/uploads\/2023\/04\/03.jpg\" alt=\"\" width=\"100\" height=\"133\" \/><\/div>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u901a\u5e38,\u672a\u4f7f\u7528\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u7684\u5ba2\u6237\u4f7f\u7528\u4f20\u7edfPC\u7aefCMMS\u5e76\u4e14\u9700\u8981\u6253\u5370\u7eb8\u8d28\u5de5\u5355\u3002\u800c\u8fd9\u4ec5\u5360\u6211\u4eec\u5ba2\u6237\u603b\u6570\u76844%\uff0c\u4e14\u591a\u4e3a\u6b63\u9762\u4e34\u7740\u4f01\u4e1a\u56f0\u5c40\u7684\u8de8\u56fd\u516c\u53f8\uff1a\u5176\u603b\u90e8\u8ba4\u4e3aCMMS\u5e94\u8be5\u5728PC\u7aef\u5e94\u7528\uff0c\u800c\u79fb\u52a8\u7aef\u53ea\u662f\u4e00\u79cd\u9009\u62e9\u6216\u662f\u5671\u5934\uff0c\u8fd9\u4e5f\u5f52\u56e0\u4e8e\u4ed6\u4eec\u5728\u6d77\u5916\u901a\u5e38\u4ec5\u4f7f\u7528CMMS\u7684\u65b9\u5f0f\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u6839\u636e\u5e02\u573a\u8c03\u67e5\u548c\u7ecf\u9a8c\uff0c\u591a\u6570\u516c\u53f8\uff08\u975e\u559c\u79d1\u5ba2\u6237\uff09\u5728\u56fd\u5185\u4f7f\u7528CMMS\/EAM\uff08\u6216\u8005ERP\u4e2d\u7684\u7ef4\u62a4\u6a21\u5757\uff09\u7684\u540c\u65f6\u4f9d\u7136\u91c7\u53d6\u8fd9\u79cd\u4f20\u7edf\u7684\u5de5\u4f5c\u65b9\u5f0f\u3002\u4e8b\u5b9e\u4e0a\uff0c\u591a\u6570\u516c\u53f8\u6839\u672c\u6ca1\u6709\u4f7f\u7528\u8fc7CMMS\uff0c\u8fd9\u4e5f\u8868\u660e\u8fd0\u7ef4\u6539\u8fdb\u5728\u4e2d\u56fd\u7684\u5de8\u5927\u53d1\u5c55\u6f5c\u529b\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>\u5177\u4f53\u6536\u76ca<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u8c03\u67e5\u663e\u793a\uff0c\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u7684\u4f18\u52bf\u4e3b\u8981\u96c6\u4e2d\u4e8e\u201c\u6536\u76ca\u201d\u548c\u201c\u7528\u6237\u4f53\u9a8c\u201d\u4e24\u90e8\u5206\uff0c\u5c24\u5176\u4f53\u73b0\u5728\u8fc7\u53bb\u7684\u4e94\u5e74\u53d1\u5c55\u5185\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">\n<ul>\n<li>\u8d85\u8fc795%\u7684\u4e0d\u6ee1\u610f\u53cd\u9988\u6765\u81ea\u672a\u4f7f\u7528\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u7684\u7528\u6237<\/li>\n<li>\u7eb8\u8d28\u5de5\u5355\u3001\u4eba\u5de5\u8f93\u5165\u5bfc\u81f4\u884c\u653f\u5de5\u4f5c\u589e\u591a\u3001\u62a5\u544a\u7cbe\u786e\u6027\u964d\u4f4e\u3001\u957f\u671f\u7684\u4f4e\u8d28\u91cf\u6570\u636e\u3001\u6301\u7eed\u6027\u6539\u8fdb\u63aa\u65bd\u7684\u7f3a\u5931\uff0c\u7531\u6b64\u4ea7\u751f\u66f4\u591a\u7cfb\u7edf\u95ee\u9898\u548c\u66f4\u4f4e\u7684\u7ba1\u7406\u6548\u76ca\u3002<\/li>\n<li>\u5c3d\u7ba1\u4f7f\u7528\u7cfb\u7edf\u7684\u5458\u5de5\u53d8\u591a\uff0c\u4f46\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u4fc3\u4f7f\u7cfb\u7edf\u95ee\u9898\u8fdb\u4e00\u6b65\u51cf\u5c11\u3002<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u6b64\u6b21<a href=\"https:\/\/newsletter.bluebeecloud.com\/cn\/reliability\/2022-customer-satisfaction-survey-report\/\" target=\"_blank\">\u8c03\u67e5\u7ed3\u679c\u6458\u8981<\/a>\u5df2\u53d1\u5e03\u4e8e\u65b0\u95fb\u901a\u8baf\uff0c\u5168\u6587\u62a5\u544a\u5df2\u53d1\u9001\u81f3\u6240\u6709\u5ba2\u6237\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>\u559c\u79d1\u7684\u5efa\u8bae<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u9009\u62e9\u201c\u667a\u6167\u201d\uff1a\u6211\u4eec\u5efa\u8bae\u6240\u6709\u4ecd\u5728\u4f7f\u7528PC\u7aef\u548c\u7eb8\u8d28\u5de5\u5355\u7684\u5ba2\u6237\u4f7f\u7528\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\uff01\u4ee5\u4e0a\u5206\u6790\u6216\u8bb8\u53ef\u4ee5\u5e2e\u52a9\u60a8\u63a8\u52a8\u516c\u53f8\u603b\u90e8\u5728\u56fd\u5185\u91c7\u7528\u66f4\u591a\u521b\u65b0\u89e3\u51b3\u65b9\u6848\uff0c\u5e76\u4e14\u6211\u4eec\u975e\u5e38\u613f\u610f\u5e2e\u52a9\u60a8\u4e0e\u5176\u4ed6\u91c7\u7528\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u7684\u5ba2\u6237\u4ea4\u6d41\u5b66\u4e60\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u5f00\u542f\u201c\u667a\u6167\u201d\uff1a\u6211\u4eec\u5efa\u8bae\u6240\u6709\u516c\u53f8\u8003\u8651\u8fd9\u79cd\u4ee5\u843d\u5b9eISO 55000\u7ba1\u7406\u95ed\u73af\u4e3a\u91cd\u70b9\u7684\u79fb\u52a8\u4f18\u5148\u578b\u89e3\u51b3\u65b9\u6848\uff0c\u6839\u636e\u79fb\u52a8\u5de5\u4f5c\u8005\u7684\u771f\u5b9e\u6570\u636e\u8fdb\u884c\u5de5\u4e1a\u51b3\u7b56\u3002\u800c\u5728\u63a8\u52a8\u8bf8\u591a\u5ba2\u6237\u4ece\u5168\u7eb8\u8d28\u5316\u6216Excel\u5f0f\u7ef4\u62a4\u7ba1\u7406\uff08\u65e0\u7cfb\u7edf\uff09\u5230\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\uff0c\u4ee5\u53ca\u4ece\u4f20\u7edf\u7684CMMS\u548c\u6253\u5370\u5de5\u5355\u5230\u66ff\u4ee3\u4f20\u7edf\u7cfb\u7edf\u7684\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u65b9\u9762\uff0c\u6211\u4eec\u90fd\u5177\u6709\u8bf8\u591a\u7ecf\u9a8c\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u8054\u7cfb\u6211\u4eec\u8ba8\u8bba\u60a8\u7684\u9700\u6c42\uff01<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<div style=\"text-align: justify;\">&emsp;&emsp;\u6839\u636e2022\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u7ed3\u679c\u53ef\u77e5\uff1a\u4f7f\u7528\u66f4\u4e3a\u667a\u80fd\u5316\u7684\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u80fd\u591f\u5e26\u6765\u66f4\u597d\u7684\u6536\u76ca\uff0c\u670d\u52a1\u7684\u8d1f\u9762\u53cd\u9988\u4e2d95%\u4ee5\u4e0a\u6765\u81ea\u4e8e\u4f7f\u7528\u65e7\u5f0f\u89e3\u51b3\u65b9\u6848\u7684\u5ba2\u6237\u3002\u6211\u4eec\u9f13\u52b1\u6240\u6709\u5ba2\u6237\u4f7f\u7528\u6700\u65b0\u7684\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>2023\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u7528\u6237\u57fa\u7840<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u5728\u8fc7\u53bb\u7684\u4e94\u5e74\u91cc\uff0c\u559c\u79d1\u4e0d\u65ad\u63a8\u52a8\u8f83\u4e3a\u4fdd\u5b88\u7684\u5ba2\u6237\u91c7\u53d6\u521b\u65b0\u5e94\u7528\uff0c\u56e0\u6b64\u9009\u62e9 \u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u7684\u7528\u6237\u5360\u6bd4\u4ece50%\u6781\u901f\u589e\u957f\u81f396%\u3002<\/div>\n<p>&nbsp;<\/p>\n<div class=\"wp-caption aligncenter\" style=\"width: 523px; height: 356px;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newsletter.bluebeecloud.com\/en\/wp-content\/uploads\/2023\/04\/01 cn.jpg\" alt=\"\" width=\"518\" height=\"356\" \/><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>\u4f55\u4e3a\u201c\u667a\u6167\u201d\uff1f<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u5728\u6b64\u6b21\u8c03\u67e5\u4e2d\uff0c\u6211\u4eec\u5b9a\u4e49\u7684\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u662f\u4e3b\u8981\u9488\u5bf9\u6280\u672f\u4eba\u5458\u3001\u5927\u578b\u4ea4\u4e92\u5c4f\u5e55\u5c55\u793a\u6216BIM\u96c6\u6210\u7684\u65e0\u7eb8\u5316\u79fb\u52a8\u89e3\u51b3\u65b9\u6848\u3002\u5927\u591a\u6570\u5ba2\u6237\u7684\u9700\u6c42\u81f3\u5c11\u80fd\u8986\u76d6\u81f3\u4e0a\u8ff0\u5185\u5bb9\u4e2d\u7684\u4e24\u79cd\u3002<\/div>\n<p>&nbsp;<\/p>\n<div class=\"wp-caption aligncenter\" style=\"width: 545px; height: 479px;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newsletter.bluebeecloud.com\/en\/wp-content\/uploads\/2023\/04\/02.png\" alt=\"\" width=\"540\" height=\"479\" \/><\/div>\n<p>&nbsp;<\/p>\n<div class=\"wp-caption alignright\" style=\"width: 105px; height: 140px;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/newsletter.bluebeecloud.com\/en\/wp-content\/uploads\/2023\/04\/03.jpg\" alt=\"\" width=\"100\" height=\"133\" \/><\/div>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u901a\u5e38,\u672a\u4f7f\u7528\u201c\u667a\u6167\u201d\u89e3\u51b3\u65b9\u6848\u7684\u5ba2\u6237\u4f7f\u7528\u4f20\u7edfPC\u7aefCMMS\u5e76\u4e14\u9700\u8981\u6253\u5370\u7eb8\u8d28\u5de5\u5355\u3002\u800c\u8fd9\u4ec5\u5360\u6211\u4eec\u5ba2\u6237\u603b\u6570\u76844%\uff0c\u4e14\u591a\u4e3a\u6b63\u9762\u4e34\u7740\u4f01\u4e1a\u56f0\u5c40\u7684\u8de8\u56fd\u516c\u53f8\uff1a\u5176\u603b\u90e8\u8ba4\u4e3aCMMS\u5e94\u8be5\u5728PC\u7aef\u5e94\u7528\uff0c\u800c\u79fb\u52a8\u7aef\u53ea\u662f\u4e00\u79cd\u9009\u62e9\u6216\u662f\u5671\u5934\uff0c\u8fd9\u4e5f\u5f52\u56e0\u4e8e\u4ed6\u4eec\u5728\u6d77\u5916\u901a\u5e38\u4ec5\u4f7f\u7528CMMS\u7684\u65b9\u5f0f\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u6839\u636e\u5e02\u573a\u8c03\u67e5\u548c\u7ecf\u9a8c\uff0c\u591a\u6570\u516c\u53f8\uff08\u975e\u559c\u79d1\u5ba2\u6237\uff09\u5728\u56fd\u5185\u4f7f\u7528CMMS\/EAM\uff08\u6216\u8005ERP\u4e2d\u7684\u7ef4\u62a4\u6a21\u5757\uff09\u7684\u540c\u65f6\u4f9d\u7136\u91c7\u53d6\u8fd9\u79cd\u4f20\u7edf\u7684\u5de5\u4f5c\u65b9\u5f0f\u3002\u4e8b\u5b9e\u4e0a\uff0c\u591a\u6570\u516c\u53f8\u6839\u672c\u6ca1\u6709\u4f7f\u7528\u8fc7CMMS\uff0c\u8fd9\u4e5f\u8868\u660e\u8fd0\u7ef4\u6539\u8fdb\u5728\u4e2d\u56fd\u7684\u5de8\u5927\u53d1\u5c55\u6f5c\u529b\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>\u5177\u4f53\u6536\u76ca<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">&emsp;&emsp;\u8c03\u67e5\u663e\u793a\uff0c\u667a\u6167\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\u7684\u4f18\u52bf\u4e3b\u8981\u96c6\u4e2d\u4e8e\u201c\u6536\u76ca\u201d\u548c\u201c\u7528\u6237\u4f53\u9a8c\u201d\u4e24\u90e8\u5206\uff0c\u5c24\u5176\u4f53\u73b0\u5728\u8fc7\u53bb\u7684\u4e94\u5e74\u53d1\u5c55\u5185\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: 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target=\"_blank\">\u8c03\u67e5\u7ed3\u679c\u6458\u8981<\/a>\u5df2\u53d1\u5e03\u4e8e\u65b0\u95fb\u901a\u8baf\uff0c\u5168\u6587\u62a5\u544a\u5df2\u53d1\u9001\u81f3\u6240\u6709\u5ba2\u6237\u3002<\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\"><strong>\u559c\u79d1\u7684\u5efa\u8bae<\/strong><\/div>\n<p>&nbsp;<\/p>\n<div style=\"text-align: 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